FAQs
Frequently Asked Questions
1. Do I need to create an account to place an order?
No. You may place an order as a guest without creating an account.
However, creating an account may make it easier to view your order history, save your contact information, and manage future purchases.
2. How can I place an order?
Select the product you would like to purchase, choose the available size, color, quantity, or other options, and click “Add to Cart.”
When you are ready, proceed to checkout, enter your shipping and payment information, review your order, and complete the payment.
3. How do I know whether my order was successful?
After completing your purchase, you should receive an order confirmation email.
If you do not receive it, please check your spam or junk folder. You should also confirm that the email address entered during checkout is correct.
If you still cannot locate the confirmation email, contact us at [support@nuvesselle.com].
4. Can I change or cancel my order?
Please contact us as soon as possible after placing your order.
We will try our best to assist you, but we cannot guarantee that changes or cancellations will be possible once the order has entered processing or has already been shipped.
5. Can I change my shipping address?
If your order has not yet been processed, we may be able to update your shipping address.
Once the order has been shipped, the address usually cannot be changed. Nuvesselle is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
6. How long does order processing take?
Orders are generally processed within [1–3 business days].
Processing times may be longer during weekends, public holidays, promotional periods, product launches, or periods of high demand.
7. How long does shipping take?
Shipping time depends on the destination, shipping method, customs procedures, and local delivery conditions.
Estimated delivery times are listed on our Shipping & Delivery page.
Please note that delivery estimates are not guaranteed.
8. How can I track my order?
After your order has shipped, you will receive a confirmation email containing your tracking number.
You may track your package at:
Tracking information may take up to 48 hours to update.
9. Why has my tracking information not updated?
Tracking updates may be delayed while the package is in transit between facilities, undergoing customs clearance, or waiting to be scanned by the local carrier.
If there has been no update for an extended period, please contact us.
10. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. Nuvesselle does not control these fees.
11. What payment methods do you accept?
The available payment methods will be displayed at checkout.
Depending on your location, these may include major credit cards, debit cards, PayPal, or other supported payment services.
12. Is my payment information secure?
Payments are processed through secure third-party payment providers.
Nuvesselle does not directly store your complete credit card information.
13. What should I do if I receive a damaged or incorrect item?
Please contact us within [7 days] of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping label and packaging
We will review the information and provide an appropriate solution.
14. Can I return an item?
Eligible products may be returned within [30 days] of delivery, subject to the conditions listed in our Return & Refund Policy.
Please contact us before sending any return.
15. When will I receive my refund?
Once your return has been received and inspected, we will notify you of the result.
Approved refunds are normally issued to the original payment method within [5–10 business days]. Your bank or payment provider may require additional processing time.
16. How can I contact Nuvesselle?
You may contact our customer service team at:
We normally respond within 1–3 business days.