Shipping & Delivery

Shipping & Delivery

The estimated delivery time for an order consists of two parts:

1. Processing time
2. Shipping time

Order Processing

Orders are normally processed within [1–3 business days].

Processing includes:

• Payment verification
• Order confirmation
• Product inspection
• Quality checks
• Packaging
• Handover to the shipping carrier

Orders are generally not processed on weekends or public holidays.

During promotional periods, holidays, or periods of high demand, processing may take longer than usual.

Shipping Time

Estimated shipping times vary depending on the destination and shipping method.

Suggested format:

These timeframes are estimates and begin after the order has been processed and shipped.

Delivery dates are not guaranteed.

Shipping Fees

Shipping fees, when applicable, are calculated and displayed at checkout.

Free shipping promotions may be subject to minimum purchase requirements, destination restrictions, or other conditions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your order at:

https://www.17track.net/en

Please allow up to 48 hours for tracking information to appear after shipment.

Multiple Packages

Orders containing multiple products may be shipped in separate packages.

You may receive more than one tracking number, and the packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check the following information before completing your order:

• Full name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Telephone number

Nuvesselle is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.

Address Changes

Contact us immediately if you need to update your shipping address.

We may be able to make changes before the order is processed. Once the package has shipped, we cannot guarantee that the address can be changed.

Delivery Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Customs inspections
• Weather conditions
• Transportation disruptions
• Carrier delays
• Public holidays
• High shipping volumes
• Remote delivery locations
• Incorrect address information

Nuvesselle is not responsible for delays caused by shipping carriers, customs authorities, or other external events.

Customs Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or brokerage charges.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs policies vary by country. Please contact your local customs authority for more information.

Lost Packages

If your tracking information shows no movement for an extended period, contact us at [support@nuvesselle.com].

We will assist you in checking the shipment with the carrier.

If a package is marked as delivered but cannot be located, please:

1. Check around your property and delivery area.
2. Ask household members or neighbors.
3. Contact the local delivery carrier.
4. Wait 24–48 hours, as some packages are marked delivered before final delivery.
5. Contact our customer service team if the package still cannot be located.

Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect it, additional shipping charges may apply before it can be resent.

Original shipping fees may be non-refundable where permitted by law.

Contact Us

For shipping-related questions, contact:

[support@nuvesselle.com]

Please include your order number and tracking number.

Last Updated: [Date]